Thriving Through Challenges: How to Handle Workplace Conflict

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Course features
  • Category: Resilience
  • Course Length: 14 minutes
  • Series: Thriving Through Challenges
  • Video Length: 5.25 minutes
  • Author: The URL dr
  • Resources: Managing Your Response to Conflict Checklist
Course overview
In this micro course, you’ll explore what conflict management is and why it matters. Then, you’ll learn to identify common sources of conflict and get tips on how to manage your response.
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course learning objectives
  • Define conflict management
  • Identify common sources of conflict
  • Examine how conflict affects the workplace
  • Identify ways to manage your response to conflict
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Certification included
Downloadable certificate upon completion.

Can't they just get along?!

Conflicts of various types are common at work, but how we react creates ripples across an organization. No one wants to work in a war zone. Toxic environments are one of the top reasons that employees leave companies to work elsewhere.

"How to Handle Workplace Conflict" looks at challenging people situations from both the manager/leader's point of view and your co-worker's point of view. Conflict management is a valuable skill to have and nurture in any workplace setting and in life.
What We Offer

What's included in this online course?

Video

Professional video is included with every course, discussing main topics and recapping key learning points.

Knowledge Checks

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Engaging Material

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension. 

Business Soft Skills

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

Additional Resources

A list of additional resources is included with each course, directing students to extra material for further study.

Summary / Checklist

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
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Skills you'll learn in this course

Resilience

Team Building & Teamwork

Conflict Resolution

Kim Merritt

Kim Merritt, The URL dr, has been teaching and training the business community for over thirty years. Her company's line of business soft skill micro courses are a quick and effective way to master a new competency in fifteen minutes or less. 
Patrick Jones - Course author