Steps to Problem-Solving: How to Identify the Root Cause of a Problem

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Course features
  • Category: Problem Solving
  • Course Length: 8 minutes
  • Series: Steps to Problem Solving
  • Video Length: 4.75 minutes
  • Author: The URL dr
  • Resources: Checklist of Benefits of Root Cause Analysis
Course overview
In this micro course, you’ll explore root cause analysis—a systematic approach to defining a problem and identifying its root cause.
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course learning objectives
  • Compare symptom vs root cause
  • Perform a root cause analysis
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Certification included
Downloadable certificate upon completion.

Root Cause Analysis

"How to Identify the Root Cause of a Problem" provides a process to help you avoid wasting time on the wrong issue. Sometimes, problems can appear simple, leading to premature conclusions and misidentification of their underlying causes. The key is to accurately identify the root cause of a problem.
What We Offer

What's included in this online course?

Video

Professional video is included with every course, discussing main topics and recapping key learning points.

Knowledge Checks

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Engaging Material

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension. 

Business Soft Skills

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

Additional Resources

A list of additional resources is included with each course, directing students to extra material for further study.

Summary / Checklist

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
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Skills you'll learn in this course

Change Management

Problem Solving

Risk Management

Kim Merritt

Kim Merritt, The URL dr, has been teaching and training the business community for over thirty years. Her company's line of business soft skill micro courses are a quick and effective way to master a new competency in fifteen minutes or less. 
Patrick Jones - Course author