Resolving Conflict: Tips and Techniques for Conflict Resolution

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Course features
  • Category: Team Management
  • Course Length: 8 minutes
  • Series: Resolving Conflict
  • Video Length: 5.25 minutes
  • Author: The URL dr
  • Resources: Using Mediation to Resolve Conflict Checklist
Course overview
In this micro course, you’ll learn a few essential tips to follow when mediating or resolving a conflict between employees. You'll discover you can reshape the way you think about conflict and conflict resolution, to turn it into a communication tool. 
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course learning objectives
  • Examine rethinking conflict
  • Identify 6 techniques to facilitate productive conversations
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Certification included
Downloadable certificate upon completion.

Resolving Conflict Effectively

Tips and Techniques for Conflict Resolution acknowledges that disagreements and conflict are sometimes inevitable at work. To manage them effectively, you need techniques to moderate discussions between feuding employees and keep conversations productive and forward-moving. Different personalities, opinions, or values may clash, leading to misunderstandings and hurt feelings. The key to team success is not the absence of conflict but your ability to handle it constructively and respectfully.
What We Offer

What's included in this online course?

Video

Professional video is included with every course, discussing main topics and recapping key learning points.

Knowledge Checks

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Engaging Material

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension. 

Business Soft Skills

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

Additional Resources

A list of additional resources is included with each course, directing students to extra material for further study.

Summary / Checklist

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
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Skills you'll learn in this course

Problem Solving

Team Building and Teamwork

Conflict Resolution

Kim Merritt

Kim Merritt, The URL dr, has been teaching and training the business community for over thirty years. Her company's line of business soft skill micro courses are a quick and effective way to master a new competency in fifteen minutes or less. 
Patrick Jones - Course author