Resolving Conflict: Mediating Employee Conflict

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Course features
  • Category: Team Management
  • Course Length: 9 minutes
  • Series: Resolving Conflict
  • Video Length: 5 minutes
  • Author: The URL dr
  • Resources: Mediating a Conflict Between Co-workers Checklist
Course overview
In this micro course, you'll develop the skills to know what to do when the time has come to step into the role of mediator and develop a resolution to the problem.
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course learning objectives
  • Identify the role of a mediator
  • Examine best practices for mediation;Identify how to prepare for mediation
  • Apply 6 steps for mediating conflict
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Certification included
Downloadable certificate upon completion.

Approaching Conflict Mediation

Mediating Employee Conflict guides managers on addressing team dynamics affected by arguments and interpersonal conflicts. You’ll learn the role of a mediator, how to prepare for mediation, and follow six steps to resolve conflicts between employees effectively. Conflict can significantly hinder work progress and threaten the overall work environment.
What We Offer

What's included in this online course?

Video

Professional video is included with every course, discussing main topics and recapping key learning points.

Knowledge Checks

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Engaging Material

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension. 

Business Soft Skills

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

Additional Resources

A list of additional resources is included with each course, directing students to extra material for further study.

Summary / Checklist

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
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Skills you'll learn in this course

Conflict Resolution

Team Building & Teamwork

Problem Solving

Kim Merritt

Kim Merritt, The URL dr, has been teaching and training the business community for over thirty years. Her company's line of business soft skill micro courses are a quick and effective way to master a new competency in fifteen minutes or less. 
Patrick Jones - Course author