Resolving Conflict: How to Handle Angry or Frustrated Employees

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Course features
  • Category: Team Management
  • Course Length: 9 minutes
  • Series: Resolving Conflict
  • Video Length: 4.75 minutes
  • Author: The URL dr
  • Resources: Conflict Resolution Checklist
Course overview
In this micro course, learn how to deal with frustrated or angry employees effectively. You'll examine anger to truly understand it. Anger and frustration can threaten productivity, relationships among employees, and your work environment. 
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course learning objectives
  • Examine how to understand anger
  • Identify 4 steps to deal with angry employees
  • Examine how to handle escalation
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Certification included
Downloadable certificate upon completion.

Managing Frustration at the Workplace

How to Handle Angry or Frustrated Employees assists managers and bosses in defusing tense situations in the workplace. You'll explore four steps to ease the tension, along with key do's and don'ts for effective de-escalation.
What We Offer

What's included in this online course?

Video

Professional video is included with every course, discussing main topics and recapping key learning points.

Knowledge Checks

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Engaging Material

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension. 

Business Soft Skills

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

Additional Resources

A list of additional resources is included with each course, directing students to extra material for further study.

Summary / Checklist

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
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Skills you'll learn in this course

Bullying

Micro-inequities and Micro-aggressions

Conflict Resolution

Kim Merritt

Kim Merritt, The URL dr, has been teaching and training the business community for over thirty years. Her company's line of business soft skill micro courses are a quick and effective way to master a new competency in fifteen minutes or less. 
Patrick Jones - Course author