Resolving Conflict: How People Deal With Conflict

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Course features
  • Category: Team Management
  • Course Length: 7 minutes
  • Series: Resolving Conflict
  • Video Length: 4.75 minutes
  • Author: The URL dr
  • Resources: 5 Ways People Deal With Conflict Checklist
Course overview
In this micro course, discover when to avoid the conflict vs when to deal with it quickly.
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course learning objectives
  • Identify how to deal with conflict
  • Examine the 5 ways most people deal with conflict
  • Compare when avoidance is appropriate vs not appropriate
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Certification included
Downloadable certificate upon completion.

Understanding How We React to Conflict

How People Deal With Conflict teaches you about five common ways people handle conflict. You’ll see real-life examples of each reaction, highlighting when they are or aren’t effective, so you can learn how to manage conflict in your workplace. Some people instinctively avoid conflict, while others become more aggressive when confronted. Some focus on making the other party happy, while others prioritize their own needs and interests. Understanding these different reactions will help you guide employees toward the most constructive approach for each situation.
What We Offer

What's included in this online course?

Video

Professional video is included with every course, discussing main topics and recapping key learning points.

Knowledge Checks

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Engaging Material

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension. 

Business Soft Skills

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

Additional Resources

A list of additional resources is included with each course, directing students to extra material for further study.

Summary / Checklist

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
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Skills you'll learn in this course

Problem Solving

Team Building & Teamwork

Conflict Resolution

Kim Merritt

Kim Merritt, The URL dr, has been teaching and training the business community for over thirty years. Her company's line of business soft skill micro courses are a quick and effective way to master a new competency in fifteen minutes or less. 
Patrick Jones - Course author