Professional Etiquette: Etiquette Tips for Business Phone Calls

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Course features
  • Category: Career Management
  • Course Length: 10 minutes
  • Series: Professional Etiquette
  • Video Length: 4 minutes
  • Author: The URL dr
  • Resources: Business Phone Etiquette Checklist
Course overview
In this micro course, you’ll learn what phone etiquette is and why it’s essential for business success. You’ll also explore the do’s and don’ts for conducting professional phone calls. 
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Course Learning Objectives
  • Define phone etiquette
  • Identify why phone etiquette matters
  • Practice good phone etiquette
  • Identify phone etiquette for messages and voicemails
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Certification included
Downloadable certificate upon completion.

Professional Phone Etiquette

Etiquette Tips for Business Phone Calls examines how to use the phone in a positive and professional manner at work. Phone calls are often a customer’s first point of contact with your business, and they set the tone for all subsequent interactions. A rude or unprofessional phone demeanor can deter callers from doing business with you, while a friendly and helpful approach creates a positive impression. So, what kind of impression do you want to leave?
What We Offer

What's included in this online course?

Video

Professional video is included with every course, discussing main topics and recapping key learning points.

Knowledge Checks

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Engaging Material

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension. 

Business Soft Skills

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

Additional Resources

A list of additional resources is included with each course, directing students to extra material for further study.

Summary / Checklist

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
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Skills you'll learn in this course

Telephone Skills

Professional Development

Communication

Kim Merritt

Kim Merritt, The URL dr, has been teaching and training the business community for over thirty years. Her company's line of business soft skill micro courses are a quick and effective way to master a new competency in fifteen minutes or less. 
Patrick Jones - Course author