Professional Etiquette: Communicating at Work - Formal vs Informal

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Course features
  • Category: Career Management
  • Course Length: 8 minutes
  • Series: Professional Etiquette
  • Video Length: 4.5 minutes
  • Author: The URL dr
  • Resources: Discerning Formal and Informal Communication Checklist
Course overview
In this micro course, you’ll learn even more about what it means to have a formal versus informal tone. You’ll also review examples of each and determine which tone is appropriate for the situation. 
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course learning objectives
  • Examine the differences between formal and informal tones
  • Examine the differences between formal and informal communication
  • Identify the relationship between tone and professionalism
  • Apply choosing the appropriate tone
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Certification included
Downloadable certificate upon completion.

Formal and Informal Communication

Communicating at Work helps you determine which tone is appropriate for a given situation, whether personal or professional. A formal tone conveys professionalism, respect, and authority, while an informal tone expresses emotion, personality, and intimacy. Both tones have their place in communication, but it's crucial to choose the right one for business interactions.
What We Offer

What's included in this online course?

Video

Professional video is included with every course, discussing main topics and recapping key learning points.

Knowledge Checks

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Engaging Material

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension. 

Business Soft Skills

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

Additional Resources

A list of additional resources is included with each course, directing students to extra material for further study.

Summary / Checklist

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
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Skills you'll learn in this course

Telephone Skills

Business Writing

Communication

Kim Merritt

Kim Merritt, The URL dr, has been teaching and training the business community for over thirty years. Her company's line of business soft skill micro courses are a quick and effective way to master a new competency in fifteen minutes or less. 
Patrick Jones - Course author