Performance Management: How to Handle Difficult Reactions to Feedback

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Course features
  • Category: Team Management
  • Course Length: 19 minutes
  • Series: Performance Management
  • Video Length: 5 minutes
  • Author: The URL dr
  • Resources: Familiarizing You With Difficult Reactions Checklist
Course overview
In this micro course, you’ll learn best practices to handle five of the most common—and most difficult—reactions to feedback. Whether you’re up against the employee who goes silent, gets angry, or denies the validity of your feedback, this guide will help you build confidence in handling the worst-case scenarios professionally and effectively. 
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Course Learning Objectives
  • Explore how to use empathy and understanding in the workplace
  • Identify difficult reactions and how to handle them
  • Identify when to set boundaries and take a hardline approach
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Certification included
Downloadable certificate upon completion.

Navigating Responses to Feedback

How to Handle Difficult Reactions to Feedback equips managers with the skills needed to confidently provide feedback and manage employee reactions. One of the main reasons managers avoid giving feedback is their fear of how employees might respond. Feedback conversations can be awkward or uncomfortable, especially when an employee becomes defensive, emotional, or confrontational. However, managers can still create positive outcomes from feedback conversations, even when they are met with negative reactions.
What We Offer

What's included in this online course?

Video

Professional video is included with every course, discussing main topics and recapping key learning points.

Knowledge Checks

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Engaging Material

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension. 

Business Soft Skills

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

Additional Resources

A list of additional resources is included with each course, directing students to extra material for further study.

Summary / Checklist

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
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Skills you'll learn in this course

Team Building & Teamwork

Communication

Performance Management

Kim Merritt

Kim Merritt, The URL dr, has been teaching and training the business community for over thirty years. Her company's line of business soft skill micro courses are a quick and effective way to master a new competency in fifteen minutes or less. 
Patrick Jones - Course author