Inclusive Communication: When Impact Doesn't Match Intent

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Course features
  • Category: Organizational Culture
  • Course Length: 14 minutes
  • Series: Inclusive Communication
  • Video Length: 5 minutes
  • Author: The URL dr
  • Resources: Resources to help you further your understanding of organizational culture.
Course overview
In this micro course, you’ll learn the difference between intent and impact and why they sometimes misalign. You’ll also learn how to recover after unintentionally hurting someone by following some time-tested do’s and don’ts. These guidelines will help you navigate sensitive situations, repair relationships, and ensure your actions better align with your intentions in the future.
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course learning objectives
  • Identify intent vs. impact
  • Explore why intent and impact misalign
  • Discover how to recover from negative impact
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Certification included
Downloadable certificate upon completion.

Intent vs. Impact

In communication, our intentions don’t always align with the impact our words or actions have on others. Even with the best intentions, it's possible to unintentionally hurt someone. Understanding the difference between intent and impact is crucial for fostering empathy and maintaining positive relationships, both personally and professionally.
What We Offer

What's included in this online course?

Video

Professional video is included with every course, discussing main topics and recapping key learning points.

Knowledge Checks

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Engaging Material

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension. 

Business Soft Skills

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

Additional Resources

A list of additional resources is included with each course, directing students to extra material for further study.

Summary / Checklist

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
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Skills you'll learn in this course

Communication

 Team Building & Teamwork

Inclusive Leadership

Kim Merritt

Kim Merritt, The URL dr, has been teaching and training the business community for over thirty years. Her company's line of business soft skill micro courses are a quick and effective way to master a new competency in fifteen minutes or less. 
Patrick Jones - Course author