Customer Service Skills: Key Skills You Need in Customer Service - French Version

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Course features
  • Category: Customer Service
  • Course Length: 9 minutes
  • Series: Key Skills 
  • Video Length: 4.5 minutes
  • Author: The URL dr
  • Resources: Resources to improve consumer loyalty and satisfaction
Course Overview
In this French version micro-course, you will learn four important skills and how to put them into practice. This course features talking head video with French voice over and closed captioning.
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Course Learning objectives
  • Learn how to make customers feel heard and understood
  • Explore how to put customer service skills into practice
  • Learn how to improve consumer loyalty and satisfaction
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Certification Included
Downloadable certificate upon completion.

How to handle customer interactions 

Dealing with customers can be tricky. Most customers only contact a company when they have a problem. While some customer interactions are pleasant and brief, others can be difficult and complicated.Regardless of the situation, a customer service agent's job is to provide a positive and helpful experience. Otherwise, you risk losing a customer and even pushing them toward a competitor.
What We Offer

What's included in this online course?

Video

Professional video is included with every course, discussing main topics and recapping key learning points.

Knowledge Checks

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Engaging Material

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension. 

Business Soft Skills

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

Additional Resources

A list of additional resources is included with each course, directing students to extra material for further study.

Summary / Checklist

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
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Skills you'll learn in this course

Customer Focus

Communication

Customer Service

Kim Merritt

Kim Merritt, The URL dr, has been teaching and training the business community for over thirty years. Her company's line of business soft skill micro courses are a quick and effective way to master a new competency in fifteen minutes or less. 
Patrick Jones - Course author