Customer Service Skills: Different Customer Personalities 

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Course features
  • Category: Customer Service
  • Course Length: 9 minutes
  • Series: Customer Service Skills
  • Video Length: 6.5 minutes
  • Author: The URL dr
  • Resources: Customer Service Resources
Course overview
In this micro course, you’ll learn about a common model that sets out four customer personality types, including how to identify and assist each one most effectively. 
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Course Learning Objectives
  • Assess personality types
  • Identify personality types
  • Successfully interact with different customer personalities
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Certification included
Downloadable certificate upon completion.

How do I accommodate different types of customers?

"Different Customer Personalities" will help you understand how to have successful interactions with a broad variety of people. After all, your customers come from a broad variety of backgrounds and experiences. So, how can you accommodate different kinds of people in your customer service? The first step is understanding personality types. By adapting your communication approach, you’ll be more likely to develop a rapport with customers and handle various situations effectively. Otherwise, you risk customers misunderstanding your message or getting frustrated.
What We Offer

What's included in this online course?

Video

Professional video is included with every course, discussing main topics and recapping key learning points.

Knowledge Checks

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Engaging Material

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension. 

Business Soft Skills

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

Additional Resources

A list of additional resources is included with each course, directing students to extra material for further study.

Summary / Checklist

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
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Skills you'll learn in this course

Relationship Building

Customer Service

Professional Development

Kim Merritt

Kim Merritt, The URL dr, has been teaching and training the business community for over thirty years. Her company's line of business soft skill micro courses are a quick and effective way to master a new competency in fifteen minutes or less. 
Patrick Jones - Course author