Customer Communication Channels: Types of Customer Service

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Course features
  • Category: Customer Service
  • Course Length: 10 minutes
  • Series: Communication Channels
  • Video Length: 4 minutes
  • Author: The URL dr
  • Resources: Customer Service Resources
Course overview
In this micro course, your customer service staff will learn how to help different kinds of customers using different mediums and channels. 
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Course learning objectives
  • Identify 2 elements of customer service channels
  • Compare 7 kinds of customer service with the pros and cons of each
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Certification included
Downloadable certificate upon completion.

Customer service across channels

Where are your customers? Think about the last time you contacted customer service. Did you pick up your phone? Walk to a help desk? Or wait for an available agent to join a chat? Gone are the days when customer service was limited to the store and the phone.

"Types of Customer Service" focuses on seven unique types of customer service, with the advantages and disadvantages of each. Today's customers aren't just calling or showing up in your place of business, they're online on a variety of platforms they frequent. Convenient service now means a ready presence in multiple channels.
What We Offer

What's included in this online course?

Video

Professional video is included with every course, discussing main topics and recapping key learning points.

Knowledge Checks

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Engaging Material

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension. 

Business Soft Skills

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

Additional Resources

A list of additional resources is included with each course, directing students to extra material for further study.

Summary / Checklist

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
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Skills you'll learn in this course

Relationship Building

Communication

Customer Service

Kim Merritt

Kim Merritt, The URL dr, has been teaching and training the business community for over thirty years. Her company's line of business soft skill micro courses are a quick and effective way to master a new competency in fifteen minutes or less. 
Patrick Jones - Course author