Customer Communication Channels: Omnichannel Customer Service

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Course features
  • Category: Customer Service
  • Course Length: 9 minutes
  • Series: Communication Channels
  • Video Length: 5 minutes
  • Author: The URL dr
  • Resources: Checklist of Omnichannel Customer Service Tips
Course overview
In this micro course, you’ll learn what omnichannel customer service is and what makes it effective. You’ll also get tips and tricks that can help you excel while using an omnichannel strategy. 
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Course learning objectives
  • Define omnichannel customer service
  • Explore the benefits of omnichannel customer service
  • Identify omnichannel customer service tips and tricks
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Certification included
Downloadable certificate upon completion.

Offering excellent customer service everywhere

Have you ever reported an issue to a company only to get passed from person to person, requiring that you restate your problem with every new interaction? Inconsistent service drains both customer goodwill and business efficiency.

Omnichannel customer service challenges this model. It combines all types of communication and applies strategies to keep customer service conversation flowing smoothly from channel to channel and rep to rep. Using multiple communication channels allows your staff to build customer goodwill and business efficiencies.
What We Offer

What's included in this online course?

Video

Professional video is included with every course, discussing main topics and recapping key learning points.

Knowledge Checks

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Engaging Material

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension. 

Business Soft Skills

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

Additional Resources

A list of additional resources is included with each course, directing students to extra material for further study.

Summary / Checklist

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
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Skills you'll learn in this course

Listening

Communication

Customer Service

Kim Merritt

Kim Merritt, The URL dr, has been teaching and training the business community for over thirty years. Her company's line of business soft skill micro courses are a quick and effective way to master a new competency in fifteen minutes or less. 
Patrick Jones - Course author