Customer Communication Basics: How to Express Empathy to Customers

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Course features
  • Category: Customer Service
  • Course Length: 12 minutes
  • Series: Communication Channels
  • Video Length: 5.75 minutes
  • Author: The URL dr
  • Resources: Showing Empathy Checklist 
Course overview
In this micro course, you’ll define empathy and compare how it differs from sympathy. Understand why it’s pivotal in customer service. Then, you’ll learn how to understand your customers and speak empathetically. 
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Course Learning Objectives
  • Differentiate between empathy and sympathy
  • Empathize with your audience
  • Communicate with empathy
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Certification included
Downloadable certificate upon completion.

Empathy in customer service

"How to Express Empathy" will give you the basic tools that you need to show empathy towards your customers. No matter the situation, a little empathy goes a long way toward showing customers they’re in good hands. That makes it a skill well worth developing.
What We Offer

What's included in this online course?

Video

Professional video is included with every course, discussing main topics and recapping key learning points.

Knowledge Checks

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Engaging Material

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension. 

Business Soft Skills

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

Additional Resources

A list of additional resources is included with each course, directing students to extra material for further study.

Summary / Checklist

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
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Skills you'll learn in this course

Communication

Emotional Intelligence

Customer Service

Kim Merritt

Kim Merritt, The URL dr, has been teaching and training the business community for over thirty years. Her company's line of business soft skill micro courses are a quick and effective way to master a new competency in fifteen minutes or less. 
Patrick Jones - Course author