Cultural Sensitivity: Exceptional Customer Service Across Cultures

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Course features
  • Category: Customer Service
  • Course Length: 12 minutes
  • Series: Cultural Sensitivity in
    Customer Service
  • Video Length: 10.75 minutes
  • Author: The URL dr
  • Resources: Customer Service Resources
Course overview
In this micro course, you’ll learn about some models that explore how different cultures express emotions, build trust and relationships, make decisions, respond to persuasion, and perceive time. You’ll also learn tips for adapting to customers’ cultural preferences and boosting cross-cultural customer satisfaction. 
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Course Learning Objectives
  • Internalize cultural awareness
  • Identify three models for understanding cultural differences
  • Implement tips for working with customers from different emotional cultures
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Certification included
Downloadable certificate upon completion.

Cultural sensitivity training for customer service staff

"Exceptional Customer Service Across Cultures" will help you integrate cultural sensitivity into your customer service approach. You don't want to lose customers from cultural misunderstandings of your work force. Unaddressed cultural differences can lead to confusion and frustration in customer service. Teach your team members to be sensitive to customers of all backgrounds.
What We Offer

What's included in this online course?

Video

Professional video is included with every course, discussing main topics and recapping key learning points.

Knowledge Checks

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Engaging Material

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension. 

Business Soft Skills

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

Additional Resources

A list of additional resources is included with each course, directing students to extra material for further study.

Summary / Checklist

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
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Skills you'll learn in this course

Customer Service

Intercultural Competence

Unconscious Bias

Kim Merritt

Kim Merritt, The URL dr, has been teaching and training the business community for over thirty years. Her company's line of business soft skill micro courses are a quick and effective way to master a new competency in fifteen minutes or less. 
Patrick Jones - Course author